Recepcionista Hotelero Con Opera – Atención Al Huésped

Recursos Humanos Marival Resorts; Xalisco; Remote; MXN 167,000 - 301,000; Full time

Benefits offered by this job

Flexible work-from-home arrangement

Comprehensive training

Job summary

Recursos Humanos Marival Resorts seeks a detail-oriented Remote Reservations and Guest Service Specialist to manage reservations, answer guest inquiries, and ensure a seamless pre-arrival experience from a home office.

You will be the first point of contact for potential and existing guests, maintaining knowledge of offerings, handling inquiries, and upselling when appropriate across properties in Mexico, including Cuernavaca.

Qualifications

• Experience in reservations, customer service, or related hospitality role preferred.
• Excellent verbal and written communication in Spanish.
• Strong organizational skills and meticulous attention to detail.
• Proficiency with PMS and standard office software.
• Ability to work independently in a remote setting and manage time effectively.
• A reliable high-speed internet connection and a dedicated home office space.
• Friendly, patient, customer-focused attitude.
• Flexibility to work various shifts, including weekends/holidays.
• Basic understanding of the tourism landscape in Mexico, especially Morelos, is a plus.
• English language proficiency is an advantage.

Responsibilities

• Process, confirm, and modify guest reservations via phone, email, and online channels.
• Respond to guest inquiries on room availability, rates, amenities, and policies.
• Provide information and assistance with booking-related requests to ensure a positive experience.
• Handle guest complaints or issues and escalate as needed.
• Maintain knowledge of hotel offerings, promotions, and local attractions.
• Input and update guest data in the PMS with accuracy.
• Collaborate with front desk and sales teams to ensure guest satisfaction.
• Adhere to company service standards and procedures.
• Identify opportunities to upsell services or accommodations when appropriate.
• Contribute to a positive remote work environment.

Skills

Verbal and written communication

Spanish language proficiency

Organizational skills

Independent work ability

Reliable high-speed internet

Customer-focused attitude

Shift flexibility

English proficiency

Tools

PMS

Office software

Job description

Our client, a renowned hotel chain dedicated to providing exceptional guest experiences, is seeking a detail-oriented and service-focused Remote Reservations and Guest Service Specialist. This role is crucial for managing reservations, assisting guests with inquiries, and ensuring a seamless booking and pre-arrival experience. Operating remotely, you will be the first point of contact for potential and existing guests, providing essential information and support. The ideal candidate possesses outstanding communication skills, a meticulous approach to tasks, and a genuine enthusiasm for the hospitality industry. You will contribute significantly to guest satisfaction from the convenience of your home office, supporting properties in vibrant locations like Cuernavaca .

About the Role

Our client, a renowned hotel chain dedicated to providing exceptional guest experiences, is seeking a detail-oriented and service-focused Remote Reservations and Guest Service Specialist. This role is crucial for managing reservations, assisting guests with inquiries, and ensuring a seamless booking and pre-arrival experience. Operating remotely, you will be the first point of contact for potential and existing guests, providing essential information and support. The ideal candidate possesses outstanding communication skills, a meticulous approach to tasks, and a genuine enthusiasm for the hospitality industry. You will contribute significantly to guest satisfaction from the convenience of your home office, supporting properties in vibrant locations like Cuernavaca .

Key Responsibilities

• Process, confirm, and modify guest reservations accurately and efficiently via phone, email, and online channels.
• Respond to guest inquiries regarding room availability, rates, amenities, and policies.
• Provide information and assistance with booking-related requests, ensuring a positive customer experience.
• Handle guest complaints or issues related to reservations and elevate as needed.
• Maintain up-to-date knowledge of hotel offerings, promotions, and local attractions.
• Input and update guest information in the Property Management System (PMS) with precision.
• Collaborate with hotel front desk and sales teams to ensure guest satisfaction.
• Adhere to all company service standards and procedures.
• Identify opportunities to upsell services or accommodations when appropriate.
• Contribute to a positive and efficient remote work environment.

Requirements

• Previous experience in reservations, customer service, or a related role in the hospitality industry is highly preferred.
• Excellent verbal and written communication skills in Spanish.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in using booking systems (PMS) and standard office software.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A reliable high-speed internet connection and a dedicated, quiet home office space.
• A friendly, patient, and customer-focused attitude.
• Flexibility to work various shifts, including weekends and holidays, as needed.
• Basic understanding of the tourism landscape in Mexico, particularly regions like Morelos , is a plus.
• English language proficiency is an advantage.

Benefits

• This remote role offers a competitive salary and a flexible work-from-home arrangement.
• You will benefit from comprehensive training and ongoing support from a leading hospitality brand.
• Opportunities for