Remote Portfolio Manager — Client Success & Relations

Royal York Property Management, inc.; Ciudad de México; Híbrido; MXN 370.000 - 443.000; Jornada completa

Descripción de la vacante

Royal York Property Management, inc. is hiring a Portfolio Manager to oversee a portfolio of property owners and tenants, ensuring proactive communication, timely rent monitoring, and smooth service deliveries.

You will coordinate maintenance, review accounts before payouts, handle escalations, and work to renew agreements while protecting client relationships and expanding opportunities within company guidelines.

Formación

• Three or more years of experience in account management, portfolio management, property management, client success, relationship management, sales, or service operations.
• Experience managing multiple clients, accounts, properties, claims, cases, or active files simultaneously.
• Experience with client retention, renewals, objection handling, negotiation, account growth, or consultative sales.
• Experience monitoring rent, invoices, recurring payments, accounts receivable, or overdue balances.
• Excellent written and spoken English.

Responsabilidades

• Act as the primary contact for an assigned portfolio of property owners and tenants.
• Manage multiple client accounts, properties, and active service files.
• Complete client onboarding and collect required property, owner, and tenant documents.
• Provide proactive updates about completed work, outstanding issues, and next steps.
• Monitor rent collection and follow up on overdue balances.
• Review monthly property activity before owner payouts, including rent received, fees, expenses, invoices, reserves, and holdbacks.
• Coordinate maintenance requests with internal teams and external service providers.
• Handle owner and tenant complaints, urgent issues, and service escalations.
• Identify dissatisfied or at‑risk clients and take action to prevent avoidable cancellations.
• Manage agreement renewals and discuss pricing or service concerns within company guidelines.

Conocimientos

Account management

Portfolio management

Property management

Client success

Relationship management

Sales

Negotiation

Service operations

Communication

Herramientas

CRM

Ticketing system

Property-management platform

Workflow management

Descripción del empleo

Royal York Property Management, inc. is hiring a Portfolio Manager to oversee a portfolio of property owners and tenants, ensuring proactive communication, timely rent monitoring, and smooth service deliveries.

You will coordinate maintenance, review accounts before payouts, handle escalations, and work to renew agreements while protecting client relationships and expanding opportunities within company guidelines.