Remote Portfolio Manager - Client Success & Renewals

Royal York Property Management, inc.; Región Centro; Híbrido; MXN 370.000 - 443.000; Jornada completa

Descripción de la vacante

Royal York Property Management, inc. is seeking a Portfolio Manager to manage a portfolio of existing clients, properties, and active service files. You will keep clients informed, monitor rent and account activity, coordinate property services, resolve problems, renew agreements, and protect client relationships.

This role requires strong service ownership and sales ability. You must be comfortable handling objections, explaining value, discussing pricing, and identifying opportunities to

Formación

• Three or more years of experience in account management, portfolio management, or related roles.
• Experience handling multiple clients and properties concurrently.
• Strong negotiation and renewal skills, with focus on client retention.

Responsabilidades

• Act as the primary contact for an assigned portfolio of property owners and tenants.
• Manage multiple client accounts, properties, and active service files.
• Complete client onboarding and collect required property, owner, and tenant documents.
• Provide proactive updates about completed work, outstanding issues, and next steps.
• Monitor rent collection and follow up on overdue balances.
• Review monthly property activity before owner payouts, including rent received, fees, expenses, invoices, reserves, and holdbacks.
• Coordinate maintenance requests with internal teams and external service providers.
• Identify dissatisfied or at-risk clients and take action to prevent cancellations.
• Handle objections, reinforce value, and discuss pricing or service concerns within guidelines.
• Maintain accurate CRM notes, documents, tasks, deadlines, and follow-ups.

Conocimientos

Account management

Portfolio management

Client success

Sales

Descripción del empleo

Royal York Property Management, inc. is seeking a Portfolio Manager to manage a portfolio of existing clients, properties, and active service files. You will keep clients informed, monitor rent and account activity, coordinate property services, resolve problems, renew agreements, and protect client relationships.

This role requires strong service ownership and sales ability. You must be comfortable handling objections, explaining value, discussing pricing, and identifying opportunities to