Remote Patient Services Concierge & Scheduling Expert

Resolv Global; Tijuana; Remote; MXN 180,000 - 240,000; Full time

Job summary

Resolv Global seeks a Patient Services Representative to support a US-based healthcare organization from a fully remote position based in Mexico. You will assist patients with scheduling, inquiries, and data entry while upholding privacy and security standards.

Strong English communication and prior customer service or call center experience are preferred, and paid training is provided to learn systems and expectations for the role.

Qualifications

• Strong English communication.
• Prior customer service or call center experience preferred.
• Paid training provided to learn systems and expectations.

Responsibilities

• Assist patients with scheduling, inquiries, and data entry.
• Uphold privacy and security standards in handling patient information.

Skills

English fluency

Customer service

Job description

Resolv Global is seeking a Patient Services Representative to support a US-based healthcare organization in a fully remote role for candidates based in Mexico. You will assist patients with scheduling, inquiries, and data entry while upholding privacy and security standards. Strong English communication and prior customer service or call center experience are preferred, and paid training is provided to learn systems and expectations for the role.