Remote Patient Services Agent (Mexico) — Paid Training

Resolv Global; Pachuca; A distancia; MXN 118.000 - 168.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Descripción de la vacante

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote role based in Mexico. You will be the first point of contact for patients, helping schedule appointments and navigate routine inquiries with care.

Training is paid, and experience in healthcare or call centers is a plus. Responsibilities include handling calls, maintaining patient information, and ensuring privacy under HIPAA, while using scheduling and EHR systems.

Formación

• Strong spoken and written English communication skills.
• Customer service, call center, or customer support experience preferred.
• Experience handling inbound calls and documenting customer interactions is an advantage.
• Healthcare scheduling, patient services, or medical call center experience is a plus but not mandatory.
• Must have own equipment and a suitable home workspace meeting technical requirements.

Responsabilidades

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, confirm, and cancel medical appointments.
• Assist patients with general appointment questions and administrative inquiries.
• Verify and record patient information according to procedures.
• Document calls, patient requests, and follow-up actions in the systems.
• Route messages to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability.
• Navigate scheduling software and patient management systems.
• Maintain a calm, empathetic, and professional approach with callers.
• Protect confidential patient information and follow HIPAA-related procedures.
• Follow established workflows and documentation requirements.
• Escalate clinical questions or sensitive issues as needed.

Conocimientos

English (spoken/written)

Customer service

Inbound calls

Documentation

Multitasking

Empathy

Herramientas

EHR systems

Scheduling software

Descripción del empleo

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote role based in Mexico. You will be the first point of contact for patients, helping schedule appointments and navigate routine inquiries with care.

Training is paid, and experience in healthcare or call centers is a plus. Responsibilities include handling calls, maintaining patient information, and ensuring privacy under HIPAA, while using scheduling and EHR systems.