Remote Patient Appointment Concierge

Resolv Global; Torreón; Remote; MXN 115.000 - 164.000; Teilzeit

Zusammenfassung

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team. You will be the first point of contact for patients scheduling medical imaging appointments, delivering professional, compassionate, and efficient service from start to finish.

Role emphasizes accuracy, empathy, and productivity while working from home. Training is included and eligibility requires a quiet, dedicated workspace and reliable internet for EST business hours.

Qualifikationen

• Speaks and writes fluent English.
• Excellent communication and active listening skills.
• Patient, empathetic, and professional demeanor.
• Highly organized with exceptional attention to detail.
• Able to multitask across multiple applications.
• Works effectively in a remote home environment.
• Learns new systems quickly and adapts.
• Dependable, accountable, and punctual.

Aufgaben

• Answer inbound patient calls professionally and confidently.
• Make outbound calls for follow-up as needed.
• Respond to patient inquiries via email.
• Schedule, reschedule, and confirm appointments.
• Verify and update patient information accurately.
• Explain scheduling requirements and prep instructions.
• Communicate clearly with patients and internal teams.
• Navigate systems and document interactions accurately.
• Deliver an exceptional patient experience on every interaction.

Kenntnisse

Fluent English

Excellent communication

Active listening

Patient and empathetic

Organized and detail‑oriented

Strong multi‑tasking

Remote work self‑discipline

Fast learner of systems

Punctual and dependable

Jobbeschreibung

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team. You will be the first point of contact for patients scheduling medical imaging appointments, delivering professional, compassionate, and efficient service from start to finish.

Role emphasizes accuracy, empathy, and productivity while working from home. Training is included and eligibility requires a quiet, dedicated workspace and reliable internet for EST business hours.