Remote Outbound Lead Qualifier — Live Transfers

Royal York Property Management, inc.; Región Centro; Remote; MXN 522,000 - 653,000; Full time

Job summary

Royal York Property Management, inc. is seeking a Lead Qualification Representative for a remote, full-time role operating during EST business hours. The role focuses on outbound calls to property owners regarding rental-guarantee insurance, with live transfers to sales reps.

Responsibilities include qualification, documenting CRM notes, and meeting transfer targets. The ideal candidate has 3+ years in high-volume outbound calling, experience with live transfers, and strong English

Qualifications

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Full-time availability during the assigned campaign schedule.
• Verifiable employment history and professional references.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

Outbound calling

Lead qualification

CRM usage

English proficiency

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Royal York Property Management, inc. is seeking a Lead Qualification Representative for a remote, full-time role operating during EST business hours. The role focuses on outbound calls to property owners regarding rental-guarantee insurance, with live transfers to sales reps.

Responsibilities include qualification, documenting CRM notes, and meeting transfer targets. The ideal candidate has 3+ years in high-volume outbound calling, experience with live transfers, and strong English