Remote Lead Qualification Specialist – Outbound Insurance

Royal York Property Management, inc.; Puebla de Zaragoza; Remote; MXN 522,000 - 653,000; Full time

Job summary

Royal York Property Management is seeking an experienced Lead Qualification Representative to engage property owners about rental-guarantee insurance options. This is a high-volume outbound-calling role using a dialer, with live transfers to sales reps.

You will qualify prospects, confirm basic information, address objections, and document outcomes in the CRM while meeting transfer targets and adhering to scripts and compliance. Remote work with EST business hours.

Qualifications

• Three or more years of high-volume outbound calling experience.
• Experience with lead qualification and live transfers.
• Experience meeting measurable hourly or daily targets.
• Experience using an automatic dialer and a CRM.
• Strong spoken and written English with clear communication.
• Ability to handle objections professionally and document outcomes.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear, professional openings and verify qualification data.
• Identify interest and transfer qualified prospects to sales.
• Record notes, outcomes, and dispositions in the CRM.
• Meet call-quality and transfer targets and follow compliance rules.

Skills

Outbound calling

Lead qualification

CRM usage

Dialer usage

English proficiency

Communication skills

Resilience

Compliance

Tools

Convovo

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management is seeking an experienced Lead Qualification Representative to engage property owners about rental-guarantee insurance options. This is a high-volume outbound-calling role using a dialer, with live transfers to sales reps.

You will qualify prospects, confirm basic information, address objections, and document outcomes in the CRM while meeting transfer targets and adhering to scripts and compliance. Remote work with EST business hours.