Remote Lead Qualification Specialist (EST)

Royal York Property Management, inc.; Ciudad de México; Remote; MXN 522,000 - 653,000; Full time

Job summary

Royal York Property Management, inc. is seeking a Lead Qualification Representative for remote, high-volume outbound calls to property owners regarding rental-guarantee insurance options.

You will identify qualified prospects and coordinate live transfers to sales representatives, while adhering to scripts and compliance requirements. Ignore detailed insurance advice; focus on qualification, information gathering, and maintaining professional call quality to meet transfer targets.

Qualifications

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Clear listening, communication and objection-handling skills.
• Confidence speaking with busy, suspicious, or frustrated prospects.
• Ability to remain calm and professional during difficult calls.
• Full-time availability during the assigned campaign schedule.
• Verifiable employment history and professional references.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

High-volume outbound calls

Lead qualification & live transfers

CRM usage

Strong English

Objection handling

Tools

Automatic dialer

CRM software

Job description

Royal York Property Management, inc. is seeking a Lead Qualification Representative for remote, high-volume outbound calls to property owners regarding rental-guarantee insurance options.

You will identify qualified prospects and coordinate live transfers to sales representatives, while adhering to scripts and compliance requirements. Ignore detailed insurance advice; focus on qualification, information gathering, and maintaining professional call quality to meet transfer targets.