Remote Onboarding Coach — Hospitality SaaS

Cloudbeds; Cancún; Remote; MXN 839,000 - 1,306,000; Full time

Benefits offered by this job

Remote First

PTO

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Manager training

Job summary

Cloudbeds, a fully remote hospitality software company, is seeking an Onboarding Coach to empower hoteliers with our system. You’ll train clients, tailor the platform to their needs, and ensure they achieve confidence and ROI by the onboarding end.

You’ll work with a collaborative Customer Onboarding Team, build lasting client relationships, and partner with Sales to drive retention. Fluent English and Spanish are required, with Portuguese a plus.

Qualifications

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Skills

Onboarding coaching

Customer onboarding

Training

Customer support

Sales collaboration

Client relationship building

Salesforce

Communication

Multichannel support

Empathy

Hospitality experience

Bilingual English/Spanish

Tools

Salesforce

Job description

Cloudbeds, a fully remote hospitality software company, is seeking an Onboarding Coach to empower hoteliers with our system. You’ll train clients, tailor the platform to their needs, and ensure they achieve confidence and ROI by the onboarding end.

You’ll work with a collaborative Customer Onboarding Team, build lasting client relationships, and partner with Sales to drive retention. Fluent English and Spanish are required, with Portuguese a plus.