Remote Lead Qualifier — Live Transfers Specialist

Langford Staffing; Ciudad de México; Remote; MXN 522,000 - 653,000; Full time

Job summary

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. You will maintain professionalism under high call volume and adhere to scripts, compliance, and accurate CRM entry.

Ideal candidates have 3+ years of outbound calling experience, a track record of meeting targets, and proficiency with dialers and CRM systems.

Qualifications

• Three or more years of recent high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• History of achieving measurable call, qualification or transfer targets.
• Experience using a dialer (Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode) or comparable.
• Strong understanding of call dispositions, callbacks, holds, and live transfers.
• Experience maintaining accurate CRM records while speaking with consumers.

Responsibilities

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine whether consumers meet campaign requirements.
• Explain the reason for the call clearly and professionally.
• Handle hesitation, objections, rejection and difficult conversations.
• Obtain permission and complete warm live transfers.
• Remain on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements.
• Handle unsuccessful transfers and callbacks according to campaign procedures.
• Apply feedback from call reviews and coaching.
• Learn and work across different consumer-service campaigns.

Skills

Outbound calling

Lead qualification

Live transfers

Dialer software

CRM data entry

Active listening

Typing speed

Professional communication

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. You will maintain professionalism under high call volume and adhere to scripts, compliance, and accurate CRM entry.

Ideal candidates have 3+ years of outbound calling experience, a track record of meeting targets, and proficiency with dialers and CRM systems.