Remote Lead Qualification Pro | Live Transfers Expert

Langford Staffing; Región Centro; Remoto; MXN 522.000 - 653.000; Tempo pieno

Descrizione del lavoro

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This role focuses on accurate qualification and compliant handoffs during high-volume calling.

The position does not provide licensed advice; you will qualify, obtain permission, and complete live transfers to licensed representatives. A full-time schedule is required.

Competenze

• Three or more years of recent high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• A history of achieving measurable call, qualification or transfer targets.
• Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
• Strong understanding of call dispositions, callbacks, holds, consultation calls and live transfers.
• Experience maintaining accurate CRM records while speaking with consumers.
• Strong listening, communication and objection-handling skills.
• Ability to type at least 35 net words per minute with strong accuracy.
• Verifiable employment history and professional references.
• Availablity to work the assigned full-time campaign schedule.

Mansioni

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine whether consumers meet campaign requirements.
• Explain the reason for the call clearly and professionally.
• Handle hesitation, objections, rejection and difficult conversations.
• Obtain permission and complete warm live transfers.
• Remain on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements.
• Handle unsuccessful transfers and callbacks according to campaign procedures.
• Apply feedback from call reviews, coaching and performance reporting.
• Learn and work across different consumer-service campaigns.

Conoscenze

Outbound calling

Lead qualification

Live transfers

Dialer software

CRM records

Communication skills

Typing 35 wpm

Resilience

References

Strumenti

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Descrizione del lavoro

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This role focuses on accurate qualification and compliant handoffs during high-volume calling.

The position does not provide licensed advice; you will qualify, obtain permission, and complete live transfers to licensed representatives. A full-time schedule is required.