Remote Jira & Confluence Admin - Platform Governance

Insight Global; Guadalupe; Remote; MXN 381,000 - 763,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k matching

Paid sick leave

Job summary

Insight Global is looking for a Jira Administrator to join one of our automotive clients remotely. This person will provide support for Jira, Confluence, and Jira Service Management across the Atlassian Center of Excellence.

Responsibilities include troubleshooting user issues, maintaining Jira projects, Confluence spaces, workflows, boards, dashboards, filters, permissions, templates, and automation rules.

Qualifications

• 3+ years of experience supporting Jira and Confluence.
• Experience with ERP integrations.
• Experience with either Oracle Fusion or Rovo AI.
• Knowledge of workflows, boards, filters, dashboards, permissions, projects, and spaces.
• Ability to troubleshoot issues and support technical and non-technical users.
• Understanding of agile practices, backlog management, dependencies, and stakeholder follow-up.
• Atlassian Jira Administration or Jira Service Management certification.

Responsibilities

• Troubleshoot user issues and manage Tier 1–2 support requests.
• Maintain Jira projects, Confluence spaces, workflows, boards, dashboards, filters, permissions, templates, and automation rules.
• Support JSM portals, request forms, queues, SLAs, knowledge articles, and request routing.
• Build job aids, FAQs, training materials, and platform documentation.
• Monitor data quality and ensure teams follow approved governance and platform standards.
• Coordinate backlogs, action items, dependencies, risks, and progress updates for CoE initiatives.
• Support platform improvement projects, including template rollouts, dashboard enhancements, training, intake improvements, and migrations.
• Escalate complex architecture, integrations, licensing, security, and governance decisions to the appropriate platform owner.

Skills

Jira Administration

Confluence

Jira Service Management

Troubleshooting

Agile practices

Backlog management

Stakeholder follow-up

ERP integrations

Atlassian governance

Education

Atlassian Jira Administration or Jira Service Management certification

Tools

Oracle Fusion

Rovo AI

Job description

Insight Global is looking for a Jira Administrator to join one of our automotive clients remotely. This person will provide support for Jira, Confluence, and Jira Service Management across the Atlassian Center of Excellence.

Responsibilities include troubleshooting user issues, maintaining Jira projects, Confluence spaces, workflows, boards, dashboards, filters, permissions, templates, and automation rules.