Jira Administrator & Workflow Automator

Tential Solutions; México; On-site; MXN 420,000 - 620,000; Full time

Job summary

Tential Solutions is seeking a Mid-Level Atlassian Administrator / Jira Developer to support Jira, JSM, and Confluence. With 2–4 years of experience, you’ll configure projects, workflows, and fields, build automations, and partner with stakeholders to improve processes.

This role emphasizes governance, dashboards, and cross-functional collaboration to deliver tangible efficiency gains. The position focuses on day-to-day administration, enhancement projects, and enabling teams to get more value

Qualifications

• 2–4 years of experience with Jira/JSM/Confluence.
• Hands-on Jira configuration, admin, and workflow design.
• Experience with Atlassian Automation, JSM forms, queues, approvals, and SLAs.
• Familiarity with integrations and marketplace apps.
• Strong troubleshooting and stakeholder management.
• Ability to translate business needs into Jira/JSM solutions.

Responsibilities

• Provide day-to-day administration for Jira, JSM, and Confluence.
• Configure projects, workflows, issue types, fields, screens, boards, and permissions.
• Build and maintain automations for routing, notifications, reminders, escalations, and SLA tracking.
• Support and extend Jira capabilities through configurations, add-ons, and lightweight custom solutions.
• Partner with business and IT stakeholders to gather requirements and improve workflows.
• Create dashboards, filters, and reporting views for operational visibility.
• Support onboarding, internal service workflows, and other cross-functional process improvements.
• Help maintain platform health through cleanup, documentation, and governance best practices.

Skills

Jira

Jira Service Management

Confluence

Automation

Workflow design

Stakeholder management

Tools

Marketplace apps

Integrations

Job description

Tential Solutions is seeking a Mid-Level Atlassian Administrator / Jira Developer to support Jira, JSM, and Confluence. With 2–4 years of experience, you’ll configure projects, workflows, and fields, build automations, and partner with stakeholders to improve processes.

This role emphasizes governance, dashboards, and cross-functional collaboration to deliver tangible efficiency gains. The position focuses on day-to-day administration, enhancement projects, and enabling teams to get more value