Remote HOA Admin & Customer Support Specialist

Gordian Staffing Careers; Región Centro; Presencial; MXN 167.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

IMSS

Remote work equipment

Major medical insurance

Aguinaldo 30 days

12 vacation days

Descripción de la vacante

Gordian Staffing is seeking a Customer Service/Admin Support to coordinate administrative tasks and back-office support for HOA/property management clients. This remote role covers nationwide Mexico with the first-day office visit at CDMX or GDL (expenses covered by you).

Responsibilities include managing calls and emails, processing work orders, and assisting homeowners, vendors, and internal teams while guiding customers through processes like violations and appeals.

Formación

• 1-2 years of experience in an administrative or similar role (HOA or property management experience is a plus).
• Strong written and verbal communication skills.
• Proficiency with office software and CRM.
• Only resumes/CVs in English will be reviewed.

Responsabilidades

• Handle incoming phone calls (medium volume) and manage emails/messages.
• Create and track work orders, including coordinating with vendors.
• Communicate with homeowners, vendors, and internal team members.
• Help customers understand processes such as violations, appeals, and general requests.
• Support property managers with general administrative and back-office tasks.
• Set up customer accounts for online payments.

Conocimientos

Administrative support

Customer service

CRM

Office software

Communication skills

Time management

Herramientas

CRM software

MS Office

Descripción del empleo

Gordian Staffing is seeking a Customer Service/Admin Support to coordinate administrative tasks and back-office support for HOA/property management clients. This remote role covers nationwide Mexico with the first-day office visit at CDMX or GDL (expenses covered by you).

Responsibilities include managing calls and emails, processing work orders, and assisting homeowners, vendors, and internal teams while guiding customers through processes like violations and appeals.