Remote Health Claims Agent II—Mexico (3-Month Contract)

Wellframe; México; Remote; MXN 201,000 - 257,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

HealthEdge is seeking a Call Center Agent II for a 3-month contract in Mexico, fully remote. You will handle inbound calls, document interactions, and support claims-related inquiries under strict service levels from November 9, 2026 to February 8, 2027.

Reporting to the Customer Service Manager, you’ll work with a team across time zones, maintain accuracy in data entry, and provide excellent customer service. A $250 USD sign-on bonus is paid after contract completion.

Qualifications

• High school degree required; Bachelor’s degree preferred.
• Must be a citizen of Mexico.
• 2-3+ years of healthcare claims operations or 2-3+ years in a Call Center.
• Previous Health Care Call Center/Customer Service Experience.
• Must be able to work with minimal supervision.
• Proficiency with MS Word and Excel.
• Spanish speaking and written language proficiency preferred.

Responsibilities

• Receive and respond to inbound phone calls for customer assistance.
• Respond to outbound phone call requests.
• Document all calls in ticketing and tracking systems.
• Respond to customer inquiries and provide data within required time frame.
• Act as liaison between claims department and providers.
• Research customer claims in the primary payor systems.
• Ensure highest level of customer service on every call.
• Perform other duties as assigned or necessary.

Skills

Customer service

Call center

Healthcare claims

MS Office

Excel

Spanish (preferred)

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Excel

Job description

HealthEdge is seeking a Call Center Agent II for a 3-month contract in Mexico, fully remote. You will handle inbound calls, document interactions, and support claims-related inquiries under strict service levels from November 9, 2026 to February 8, 2027.

Reporting to the Customer Service Manager, you’ll work with a team across time zones, maintain accuracy in data entry, and provide excellent customer service. A $250 USD sign-on bonus is paid after contract completion.