Healthcare Claims Support Specialist

UST; Ciudad de México; Sur place; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Vacation and holidays

Health insurance

Holiday bonus

Food vouchers

Personal time off

Disability and life insurance

Résumé du poste

UST in Mexico City is seeking a Customer Service Associate to deliver exceptional service to our healthcare clients. You will handle inbound calls, assist with outbound requests, document calls, and collaborate with the claims team to resolve issues.

The role requires 2–3+ years in healthcare claims operations or call center experience, strong communication, and the ability to work with minimal supervision. Bilingual Spanish and English is preferred.

Qualifications

• High school degree required; Bachelor’s degree preferred
• 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
• Previous Health Care Call Center/Customer Service Experience
• Must be able to work with minimal supervision
• Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts
• Excellent verbal and written communication skills
• Attention to detail and problem-solving skills
• Proficiency with MS Office applications, especially Word and Excel
• Some experience in customer service setting preferred
• Spanish speaking and written language proficiency preferred

Responsabilités

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in the primary payor systems
• Ensure highest level of customer service on every call

Connaissances

Call Center Experience

Healthcare Claims Knowledge

Verbal Communication

Written Communication

Problem Solving

MS Office Proficiency

Formation

High School Degree

Bachelor’s Degree Preferred

Outils

MS Word

MS Excel

Ticketing Systems

Description du poste

UST in Mexico City is seeking a Customer Service Associate to deliver exceptional service to our healthcare clients. You will handle inbound calls, assist with outbound requests, document calls, and collaborate with the claims team to resolve issues.

The role requires 2–3+ years in healthcare claims operations or call center experience, strong communication, and the ability to work with minimal supervision. Bilingual Spanish and English is preferred.