Remote Fraud Operations Analyst - AI-Driven Fraud Prevention

Sezzle; México; Remote; MXN 313,000 - 418,000; Full time

Job summary

Sezzle is seeking a Fraud Operations Analyst to monitor and review potentially fraudulent activity, investigate transactions, and collaborate with cross-functional teams to enhance fraud prevention. The role emphasizes rapid decision-making, adherence to SLAs, and leveraging AI tools to improve productivity.

The candidate should have a background in fraud investigation, strong analytical and communication skills, and the ability to work in a fast-paced fintech environment.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience in investigating and resolving fraud incidents.
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Responsibilities

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Skills

Analytical skills

Attention to detail

Problem-solving

Communication skills

Self-start

AI tools

Education

Bachelor's degree

Tools

SQL

Python

R

SAS

Job description

Sezzle is seeking a Fraud Operations Analyst to monitor and review potentially fraudulent activity, investigate transactions, and collaborate with cross-functional teams to enhance fraud prevention. The role emphasizes rapid decision-making, adherence to SLAs, and leveraging AI tools to improve productivity.

The candidate should have a background in fraud investigation, strong analytical and communication skills, and the ability to work in a fast-paced fintech environment.