Remote Patient Scheduling & Support Specialist

Resolv Global; Veracruz; Remote; MXN 180,000 - 280,000; Full time

Job summary

Resolv Global is seeking a dedicated Customer Support Specialist to join a remote-first team. This fully remote role lets you work from anywhere in Mexico while delivering outstanding service and handling customer inquiries with efficiency and empathy.

Experience with CRM tools and remote communication is preferred. You will document interactions, troubleshoot, and provide timely resolutions to ensure customer satisfaction from a home office.

Qualifications

• Provide outstanding customer support and resolve inquiries with professionalism.
• Maintain composure and empathy in challenging situations.

Responsibilities

• Handle customer inquiries via email and chat with timely responses.
• Document interactions and resolutions in CRM for future reference.
• Collaborate with team to improve service quality and process efficiency.

Job description

Customer Support Specialist - Fully Remote

Our client is actively seeking a dedicated and proficient Customer Support Specialist to join their expanding operations. This is a fully remote position, offering the ultimate flexibility to work from anywhere within Mexico. You will be an integral part of a customer-centric team, responsible for providing outstanding support and resolving customer inquiries efficiently. This role is ideal for proactive individuals who thrive in independent work environments and are passionate about delivering exceptional service. As a remote-first organization, we provide the tools and support necessary for you to succeed from home, fostering a culture of trust and autonomy. We are