Remote EUC Support Engineer | Customer Success

Gsb Solutions; Cancún; Híbrido; MXN 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Fully remote position

Competitive salary + incentives

Career development opportunities

Descripción de la vacante

Gsb Solutions seeks a highly motivated Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the main contact for customers, delivering timely, accurate and empathetic assistance across channels to ensure satisfaction and loyalty.

Responsibilities include responding to inquiries, solving issues, advising on products and policies, and logging interactions in the CRM. Fluency in English is required for effective communication.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a customer‑first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support

English communication

Problem solving

Multitasking

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Gsb Solutions seeks a highly motivated Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the main contact for customers, delivering timely, accurate and empathetic assistance across channels to ensure satisfaction and loyalty.

Responsibilities include responding to inquiries, solving issues, advising on products and policies, and logging interactions in the CRM. Fluency in English is required for effective communication.