Remote Customer Retention Lead: Revenue Recovery & Growth

ELVTR; México; Presencial; MXN 446.000 - 759.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Remote-first culture

Health & wellbeing benefits

Career growth opportunities

Descripción de la vacante

ELVTR is seeking an experienced Sales Retention Manager for a fully remote role. You will own the retention strategy, protect customer experience, and drive revenue recovery. Collaborate with Sales, Billing, Finance, and Customer Success to reduce refunds, improve loyalty, and optimize processes.

The role requires strong negotiation, data-driven decision making, and leadership to coach the retention team. Excellent English communication and experience serving the US market are highly valued.

Formación

• 3+ years in Sales Retention or related field.
• Excellent English communication, written and spoken.
• Experience supporting customers in the US market.
• Strong negotiation and problem-solving skills to reduce refunds.

Responsabilidades

• Own the retention process and maximize retained revenue.
• Negotiate refunds alternatives (credits, plans, transfers).
• Recover overdue installments and resolve billing issues.
• Collaborate with Billing, Sales, and Operations to reduce payment defaults.
• Analyze root causes and provide actionable insights.
• Develop and improve retention strategies and scripts.
• Track retention metrics and report progress.
• Coach retention team and maintain high communication standards.

Conocimientos

Customer retention

Negotiation

Data analysis

Leadership

Cross-functional

Communication

Herramientas

HubSpot

Salesforce

Descripción del empleo

ELVTR is seeking an experienced Sales Retention Manager for a fully remote role. You will own the retention strategy, protect customer experience, and drive revenue recovery. Collaborate with Sales, Billing, Finance, and Customer Success to reduce refunds, improve loyalty, and optimize processes.

The role requires strong negotiation, data-driven decision making, and leadership to coach the retention team. Excellent English communication and experience serving the US market are highly valued.