Remote Retention Architect: Grow Revenue & Delight Learners

Elvtr Us Llc.; México; A distancia; MXN 1.191.000 - 1.702.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Remote-first culture

Health & wellbeing benefits

Career growth opportunities

Descripción de la vacante

ELVTR is seeking an experienced Retention Manager to build lasting relationships with learners while maximizing customer satisfaction and long-term revenue. This remote, full-time role operates on EST hours, with collaboration across Sales, Finance, Customer Success, Billing, and Operations.

You will own retention strategies, reduce refunds, recover revenue, and drive loyalty through data-driven decisions and process improvements in a fast-paced EdTech environment.

Formación

• 3+ years in Sales Retention, Customer Retention, or related field, preferably senior/lead.
• Proven track record reducing refunds and recovering revenue.
• Strong English communication and cross-functional collaboration.

Responsabilidades

• Own the customer retention process and maximize retained revenue.
• Negotiate alternatives to refunds (credits, payment plans, course transfers).
• Analyze refund drivers and provide actionable insights to Sales, Product, and Operations.
• Coach the retention team and maintain high communication standards.
• Collaborate with Sales, Billing, Finance, Customer Success, Legal, and Operations.

Conocimientos

Retention strategy

Negotiation

Data analysis

Team leadership

Cross-functional collaboration

Educación

Bachelor's degree in Business / related field

Experience in Customer Success / Retention

Herramientas

HubSpot

Salesforce

Billing systems

Descripción del empleo

ELVTR is seeking an experienced Retention Manager to build lasting relationships with learners while maximizing customer satisfaction and long-term revenue. This remote, full-time role operates on EST hours, with collaboration across Sales, Finance, Customer Success, Billing, and Operations.

You will own retention strategies, reduce refunds, recover revenue, and drive loyalty through data-driven decisions and process improvements in a fast-paced EdTech environment.