Remote Community Support & Training Manager

Future Evidence Foundation; Ciudad de México; Remote; MXN 934,000 - 1,494,000; Full time

Benefits offered by this job

Paid annual leave (4 weeks)

Health insurance allowance

Home office allowance

Time off between Christmas and NewYear

Parental leave (14 weeks)

Job summary

Covidence, a non-profit platform for evidence synthesis, seeks a researcher-engaged professional to support global users and deliver training. You will solve technical questions, design trainings, and translate user feedback into product insights while helping researchers move their workflows forward.

This customer-facing role is remote with occasional travel, offering opportunities to work with researchers worldwide and to contribute to expanding our coaching and support resources.

Qualifications

• Hands-on experience with evidence synthesis and systematic review processes, from non-healthcare to education/engineering/climate.
• Experience teaching, training, or supervising (lectures, workshops, guiding students).
• Ability to explain complex ideas clearly in writing and speaking to diverse audiences.

Responsibilities

• Solve technical questions from review teams and users.
• Design and deliver training to build research capability across institutions.
• Turn user feedback into product insight and advocate for researchers internally.
• Create and improve support content (knowledge base, templates, AI chatbot).
• Provide early access to features and help researchers use them effectively.
• Track and report on support/training/webinar performance and identify trends.
• Plan and deliver webinar events for the community.
• Occasional travel for team or customer events.

Skills

Evidence synthesis

Training / teaching

Clear communication (written & spoken)

Prioritization / time management

Empathy / problem solving

Job description

Covidence, a non-profit platform for evidence synthesis, seeks a researcher-engaged professional to support global users and deliver training. You will solve technical questions, design trainings, and translate user feedback into product insights while helping researchers move their workflows forward.

This customer-facing role is remote with occasional travel, offering opportunities to work with researchers worldwide and to contribute to expanding our coaching and support resources.