Remote Evidence Support & Training Lead

Future Evidence Foundation; México; Remote; MXN 1,026,000 - 1,399,000; Full time

Benefits offered by this job

Remote from home with 5-hour overlap

4 Week paid annual leave

Monthly Health Insurance

Monthly home office allowance

Gifted time off between Christmas and/

Parental leave (14 weeks primary carer

8 weeks partner leave

Wellbeing programs

Annual knowledge allowance

Competitive salaries

Job summary

Covidence is a non-profit platform that makes it easier to systematically review research and supports over 800,000 researchers worldwide. You will join a global team providing expert support and training for our user community, helping review teams stay on track and expand their capabilities.

This customer-facing role focuses on solving technical questions, creating training, and turning user feedback into meaningful product insights, with occasional travel for events and ongoing access to AI

Qualifications

• Hands-on experience with evidence synthesis and systematic reviews, ideally from non-healthcare disciplines like engineering, climate or education.
• Experience teaching, training or supervising, including lectures, workshops, or guiding students and colleagues.
• Excellent written and spoken English; ability to present to large audiences.

Responsibilities

• Solve technical questions from review teams, from students on their first review to Cochrane authors
• Design and deliver training that builds research capability across institutions
• Act as the voice of researchers inside the company, turning user feedback into product insight
• Create and improve support content, including knowledge base articles, instant replies and our AI chatbot
• Get early access to new features, including AI and automation tools, and help researchers understand how to use them well
• Track and report on support, training and webinar performance, using data to spot trends and improve what we do
• Plan and deliver webinar events to engage our community of evidence producers
• Occasional travel for team or customer events

Skills

Evidence synthesis

Teaching / training

Communication skills

English proficiency

Prioritization

Problem solving

Job description

Covidence is a non-profit platform that makes it easier to systematically review research and supports over 800,000 researchers worldwide. You will join a global team providing expert support and training for our user community, helping review teams stay on track and expand their capabilities.

This customer-facing role focuses on solving technical questions, creating training, and turning user feedback into meaningful product insights, with occasional travel for events and ongoing access to AI