Operations Team Lead - KPI & Coaching Expert

Minacs; Ciudad de México; On-site; MXN 300,000 - 400,000; Full time

Job summary

Minacs is seeking a Call Center Supervisor in Mexico City to oversee daily operations of call center associates. You will be responsible for coaching employees, monitoring performance, and ensuring customer service meets quality standards. The ideal candidate has an Associate's degree and 2-4 years of relevant experience. Strong communication and leadership skills are crucial. This role emphasizes team development and performance management, aligning with organizational objectives.

Qualifications

• Two to four years of relevant experience preferred.
• Ability to lead, mentor and coach team members.
• Strong skills in communication and multitasking.

Responsibilities

• Supervise call center associates and monitor attendance.
• Coach employees to achieve performance metrics.
• Handle escalated customer calls as a subject matter expert.

Skills

Coaching

Performance management

Strong communication skills

Education

Associate's degree

Job description

Minacs is seeking a Call Center Supervisor in Mexico City to oversee daily operations of call center associates. You will be responsible for coaching employees, monitoring performance, and ensuring customer service meets quality standards. The ideal candidate has an Associate's degree and 2-4 years of relevant experience. Strong communication and leadership skills are crucial. This role emphasizes team development and performance management, aligning with organizational objectives.