Remote BPO Project Manager | Client Success

Resolv Global; Puebla de Zaragoza; Remote; MXN 636,000 - 1,145,000; Part time

Benefits offered by this job

Fully remote

Independent contractor

Competitive pay

Senior leadership access

Ownership and responsibility

Impact on client success

International team

Job summary

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will oversee day-to-day delivery of BPO projects, work with clients and internal teams, and ensure performance meets expectations.

The role emphasizes client success, proactive communication, and issue resolution in a fast-paced, distributed environment. The ideal candidate will have BPO experience, strong KPI discipline, and the ability to manage multiple priorities while maintaining professional

Qualifications

• Experience in a BPO environment and managing BPO projects, programs or accounts.
• Proven ability to build and maintain professional client relationships.
• Strong grasp of KPIs, performance metrics and operational targets.
• Ability to communicate with clients and internal teams; proactive issue resolution.
• Comfort working remotely and coordinating multiple priorities across teams.

Responsibilities

• Take ownership of day-to-day management and delivery of assigned BPO projects.
• Collaborate with clients to capture needs, expectations and priorities.
• Maintain strong client relationships and proactive communication with leadership.
• Monitor KPIs and address performance, quality, productivity, attendance and service delivery issues.
• Coordinate with Team Leads and internal teams to resolve escalations and keep projects on track.
• Provide regular project updates, risks, and action plans to clients and leadership.

Skills

BPO experience

Client communication

KPIs understanding

Project coordination

Remote work

Stakeholder management

English proficiency

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will oversee day-to-day delivery of BPO projects, work with clients and internal teams, and ensure performance meets expectations.

The role emphasizes client success, proactive communication, and issue resolution in a fast-paced, distributed environment. The ideal candidate will have BPO experience, strong KPI discipline, and the ability to manage multiple priorities while maintaining professional