Remote Project Manager | Client Success & Delivery

Resolv Global; Tuxtla Gutiérrez; Remote; MXN 1,108,000 - 1,662,000; Full time

Benefits offered by this job

Fully Remote / Work From Home

Independent Contractor position

Competitive compensation

Opportunity to work with senior leader

Job summary

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will own daily delivery of BPO projects, collaborate with clients and internal teams, and ensure performance meets expectations.

The position emphasizes Client Success, proactive communication, and trust-building with clients. The role reports to the Senior Client Success Manager / Mexico Head of Operations and involves coordinating priorities, KPIs, and client needs while maintaining strong relationships and

Qualifications

• BPO experience essential.
• Proven experience managing BPO projects, programs, accounts, teams or operational initiatives.
• Strong understanding of KPIs, performance metrics and targets.

Responsibilities

• Take ownership of day-to-day management and delivery of assigned BPO projects.
• Work closely with clients to understand needs, expectations, priorities and concerns.
• Build and maintain professional client relationships.
• Proactively identify and address issues impacting client satisfaction or project performance.
• Monitor project and operational KPIs to ensure teams meet expectations.
• Coordinate with Team Leads and internal teams to address performance, quality, productivity, attendance and service delivery concerns.
• Manage escalations and ensure issues are resolved.
• Communicate project updates, challenges, risks and action plans to leadership and clients.
• Track action items, deadlines and deliverables to ensure nothing falls through the cracks.
• Review performance data to identify trends and opportunities for improvement.
• Support coaching and performance improvement across teams.
• Ensure client processes and requirements are followed.
• Identify opportunities to improve processes and client experience.
• Collaborate with internal stakeholders to solve problems and keep projects moving forward.
• Provide visibility into project health, performance and risks.
• Take ownership of problems and work toward practical solutions.

Skills

BPO experience

Client success

Project management

KPIs and metrics

Communication

Organization

Problem solving

Tools

Microsoft Teams/Office 365

Job description

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will own daily delivery of BPO projects, collaborate with clients and internal teams, and ensure performance meets expectations.

The position emphasizes Client Success, proactive communication, and trust-building with clients. The role reports to the Senior Client Success Manager / Mexico Head of Operations and involves coordinating priorities, KPIs, and client needs while maintaining strong relationships and