Remote Billing Operations Analyst I — Fast-Paced Role

SendGrid, Inc.; Ciudad de México; Hybrid; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Remote-friendly culture

Job summary

Twilio is seeking a Billing Operations Analyst to join our remote-first team. This role is based in Mexico City and focuses on billing workflows, data analysis, and customer support to ensure accurate revenue reporting.

You will work with Oracle, Zuora and Salesforce in a fast-paced environment, handling large datasets in Excel and collaborating across teams to resolve billing issues and drive process improvements.

Qualifications

• Strong billing or revenue experience with order-to-cash processes.
• Excellent communication and interpersonal abilities.
• Experience with Oracle, Zuora and Salesforce is advantageous.
• Attention to detail and ability to handle large data volumes.

Responsibilities

• Maintain external customer email and onboard customers to billing systems.
• Support month-end close and revenue reporting processes.
• Analyze revenue-related accounts and provide ad hoc reports.
• Collaborate with teams to resolve customer billing issues.

Skills

Billing

Revenue

Order to Cash

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Accountancy/Finance/Business

Tools

Oracle

Zuora

Salesforce

Excel

Job description

Twilio is seeking a Billing Operations Analyst to join our remote-first team. This role is based in Mexico City and focuses on billing workflows, data analysis, and customer support to ensure accurate revenue reporting.

You will work with Oracle, Zuora and Salesforce in a fast-paced environment, handling large datasets in Excel and collaborating across teams to resolve billing issues and drive process improvements.