Remote Bilingual Pharmacovigilance Case Processor

IQVIA; Mexico; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Job summary

IQVIA is seeking a Medical Information Case Processor for a 100% remote role. The position requires bilingual English/Spanish communication with external customers and investigative sites, handling adverse event and product quality reports with precise data entry and medical terminology.

Responsibilities include documenting calls/emails, summarizing vital information, and performing pharmacovigilance activities per SOPs.

Qualifications

• Bachelor’s degree in Life sciences or a related field (mandatory).
• Fluency in English and Spanish (mandatory)! (will be evaluated)
• Fluency in French (desirable).
• Up to 3 years of previous clinical experience (desirable).
• 1 year of pharmacovigilance experience will be highly valued (desirable).

Responsibilities

• Receive and document incoming calls or emails from investigative sites or external customers.
• Summarize reports based on vital project information.
• Create Adverse Event and Product Quality Complaint reports with concise data entry.
• Disseminate clear, accurate information to healthcare professionals and patients.
• Demonstrate problem solving capabilities.
• Perform pharmacovigilance activities per project requirements, including collecting and tracking AE/endpoint information.

Skills

Fluency in English

Fluency in Spanish

Problem solving

Education

Bachelor’s degree in Life sciences or related field

Job description

IQVIA is seeking a Medical Information Case Processor for a 100% remote role. The position requires bilingual English/Spanish communication with external customers and investigative sites, handling adverse event and product quality reports with precise data entry and medical terminology.

Responsibilities include documenting calls/emails, summarizing vital information, and performing pharmacovigilance activities per SOPs.