MI Operations Specialist

IQVIA; Mexique; À distance; MXN 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Remote work

Résumé du poste

IQVIA is seeking a Medical Information Case Processor for a 100% remote role. The position requires bilingual English/Spanish communication with external customers and investigative sites, handling adverse event and product quality reports with precise data entry and medical terminology.

Responsibilities include documenting calls/emails, summarizing vital information, and performing pharmacovigilance activities per SOPs.

Qualifications

• Bachelor’s degree in Life sciences or a related field (mandatory).
• Fluency in English and Spanish (mandatory)! (will be evaluated)
• Fluency in French (desirable).
• Up to 3 years of previous clinical experience (desirable).
• 1 year of pharmacovigilance experience will be highly valued (desirable).

Responsabilités

• Receive and document incoming calls or emails from investigative sites or external customers.
• Summarize reports based on vital project information.
• Create Adverse Event and Product Quality Complaint reports with concise data entry.
• Disseminate clear, accurate information to healthcare professionals and patients.
• Demonstrate problem solving capabilities.
• Perform pharmacovigilance activities per project requirements, including collecting and tracking AE/endpoint information.

Connaissances

Fluency in English

Fluency in Spanish

Problem solving

Formation

Bachelor’s degree in Life sciences or related field

Description du poste

The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

This is a bilingual role requiring fluency in English and Spanish Responsibilities include: Medical Information Case processor responsibilities include receiving and documenting incoming calls and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products.

Summarizing these reports based on information identified as vital to the project Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.

Clarify, investigate and capture adverse event and product quality information Essential Functions Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.

To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information Ensure to meet quality standards per project requirements.

To demonstrate problem solving capabilities.

Qualifications

• Bachelor’s degree in Life sciences or a related field (mandatory)
• Fluency in English and Spanish (mandatory)! (will be evaluated)
• Fluency in French (desirable)
• Up to 3 years of previous clinical experience (desirable)
• 1 year of pharmacovigilance experience will be highly valued (desirable)

100% remote role

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.

All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.