Remote Bilingual Patient Care Specialist

Resolv Global; San Pedro Garza García; Remote; MXN 320,000 - 520,000; Full time

Benefits offered by this job

Laptop provided

Training included

Job summary

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up. This fully remote, full-time role requires fluent English and Spanish, clear communication, and the ability to manage multiple channels.

The position includes training and a laptop; equipment requirements noted. Join a structured remote team and help patients navigate their care journey with empathy and professionalism.

Qualifications

• Experience in remote patient support or similar service role.
• Strong communication skills across calls, chat, and email.
• Ability to manage multiple tasks with empathy.

Responsibilities

• Assist patients from scheduling to post-visit follow-up.
• Coordinate with care teams across phone, chat, and email channels.
• Provide support and guidance to patients navigating their care journey.

Skills

Fluent English

Fluent Spanish

Multichannel communication

Time management

Job description

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up.

This fully remote, full-time role requires fluent English and Spanish, clear communication, and the ability to manage multiple channels. The position includes training and a laptop; equipment requirements noted.

Join a structured remote team and help patients navigate their care journey with empathy and professionalism.