Remote Bilingual Patient Care Navigator

Resolv Global; Santiago Mexquititlán Barrio 1ro.; A distancia; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

Training included

Descripción de la vacante

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up. This fully remote, full-time role requires fluent English and Spanish, clear communication, and the ability to manage multiple channels.

The position includes training and a laptop; equipment requirements noted. You will coordinate appointments, answer patient inquiries, verify information, and document interactions in the CRM.

Formación

• Fluent in English and Spanish.
• Experience in patient support or customer service preferred.
• Ability to manage multiple channels (phone, chat, email) simultaneously.

Responsabilidades

• Assist patients from scheduling to post-visit follow-up.
• Provide remote support via phone, chat, and email.
• Document interactions and coordinate with care teams.

Conocimientos

Bilingual English/Spanish

Multichannel support

Detail oriented

Descripción del empleo

Resolv Global is seeking a detail-oriented remote patient support specialist based in Mexico to assist patients from scheduling to post-visit follow-up. This fully remote, full-time role requires fluent English and Spanish, clear communication, and the ability to manage multiple channels.

The position includes training and a laptop; equipment requirements noted. You will coordinate appointments, answer patient inquiries, verify information, and document interactions in the CRM.