Enterprise AI Support Engineer

C3 AI; Región Centro; On-site; MXN 420,000 - 720,000; Full time

Job summary

C3 AI is seeking a Software Engineer to join our support team in Guadalajara. You will become a product expert, diagnosing issues, setting expectations on resolution, and shipping changes to fix them.

Qualifications include a Bachelor’s degree and 2+ years in software product support; experience with test automation and cross-organizational collaboration is valued. This is a fast-paced, enterprise-scale environment.

Qualifications

• Bachelor’s degree required; advanced degree
• 2+ years of experience in software application
• Software product support
• Proficient with test automation
• Proven experience in cross-organizational
• Proven ability to work effectively in a dynamic, fast-paced environment

Responsibilities

• Become an expert in the C3 AI platform and applications to enable customers to build their own applications.
• Perform debugging, troubleshooting, modifications and unit testing of applications
• Assess and prioritize customer product change requests and validate in advance of customer
• The Forward Deployed Engineer must research problems thoroughly and clearly characterize issues
• Contribute to the evolution of the customer support organization with best practices and tools
• Demonstrate a high level of professionalism in all customer, partner and internal interactions
• Work with Products, Engineering and Customer Services teams to implement and document solutions

Skills

Bachelor’s degree

2+ years experience

Test automation

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Zendesk

Jira

Job description

C3 AI is seeking a Software Engineer to join our support team in Guadalajara. You will become a product expert, diagnosing issues, setting expectations on resolution, and shipping changes to fix them.

Qualifications include a Bachelor’s degree and 2+ years in software product support; experience with test automation and cross-organizational collaboration is valued. This is a fast-paced, enterprise-scale environment.