Remote Agile Coach for AI-Powered Delivery

Visa Hunt; México; A distancia; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Genesys in Mexico (Remote) is seeking an Agile Coach to drive consistency across the IT Platform organization, translating agile practices into measurable delivery outcomes. You will embed discipline, transparency, and continuous improvement, shaping how work is planned, executed, and delivered with clarity and accountability.

You will influence multiple teams, collaborate with cross‑functional stakeholders, and use Jira dashboards and automation to accelerate delivery insights while advancing

Formación

• 3 to 5 years of experience coaching or facilitating agile delivery within a technology organization.
• Strong working knowledge of Scrum and Kanban, with the ability to adapt practices across varying levels of team maturity
• Hands-on experience with Jira, including backlog management, sprint tracking, and reporting
• Proven ability to facilitate agile ceremonies that result in actionable outcomes and measurable improvements
• Demonstrated experience translating delivery insights into reusable frameworks, standards, or documentation

Responsabilidades

• Drive consistent agile execution across assigned Platform teams, improving sprint predictability, delivery quality, and alignment with business priorities
• Shape and evolve agile standards by translating real team delivery insights into scalable frameworks, templates, and best practices
• Facilitate sprint planning, retrospectives, and quarterly planning sessions with clear commitments and measurable outcomes
• Strengthen delivery visibility by maintaining Jira configurations, dashboards, and reporting aligned with Platform standards
• Close execution gaps by identifying misalignment between agile practices and delivery reality, and driving actionable improvements
• Track and ensure completion of retrospective action items, reinforcing accountability and continuous improvement
• Enable efficiency through automation and AI-assisted tooling that reduces manual reporting and accelerates delivery insights
• Partner with cross-functional stakeholders to align delivery expectations and support enterprise-level initiatives

Conocimientos

Agile coaching

Scrum

Kanban

Facilitation

Delivery insights

AI tooling familiarity

Educación

CSM / ICP-ACC certification

Herramientas

Jira

Descripción del empleo

Genesys in Mexico (Remote) is seeking an Agile Coach to drive consistency across the IT Platform organization, translating agile practices into measurable delivery outcomes. You will embed discipline, transparency, and continuous improvement, shaping how work is planned, executed, and delivered with clarity and accountability.

You will influence multiple teams, collaborate with cross‑functional stakeholders, and use Jira dashboards and automation to accelerate delivery insights while advancing