Regional Quality & Customer Experience Leader

Nemak Spain SL.; Monterrey; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Nemak seeks a Quality Customer Satisfaction Leader MEX to manage customer portals across the Mexico Region, ensuring timely and accurate information to customers and plants. Lead the definition and implementation of Quality Assurance strategies, methodologies, and tools to strengthen risk prevention and continuous improvement, including Master FMEA, SPC, and Risk Reduction initiatives.

Coordinate regional support for customer requirements, and partner with Learning to develop capabilities that

Qualifications

• Bachelor's degree in an Engineering discipline as listed.
• 4-5 years in Quality Systems, CSR, and automotive manufacturing.
• Strong leadership, strategic thinking, and cross-functional collaboration.

Responsibilities

• Manage customer portals at regional level (Mexico) to meet customer metrics and CSR.
• Standardize the Customer Satisfaction process across the Mexico Region.
• Ensure QA systems effectiveness through monitoring and continuous improvement.
• Develop regional/local strategies to reduce CoPQ, focusing on chargebacks and external services.
• Develop capabilities in risk management, problem solving, and lessons learned deployment.
• Lead tool development to enhance risk management and customer portal administration.

Skills

Leadership

Negotiation

Strategic thinking

Project management

Problem-solving

Risk management

Cross-functional collaboration

Education

Bachelor's Degree in Industrial/Mechanical/Chemical/Manufacturing or related Engineering

Tools

IATF 16949

APQP

PPAP

FMEA

SPC

MSA

Customer Portals

CSR management

Microsoft Office

Power BI

PowerPoint

Job description

Nemak seeks a Quality Customer Satisfaction Leader MEX to manage customer portals across the Mexico Region, ensuring timely and accurate information to customers and plants. Lead the definition and implementation of Quality Assurance strategies, methodologies, and tools to strengthen risk prevention and continuous improvement, including Master FMEA, SPC, and Risk Reduction initiatives.

Coordinate regional support for customer requirements, and partner with Learning to develop capabilities that