Regional Quality & Customer Experience Leader

Nemak Spain SL.

Monterrey

Presencial

MXN 900.000 - 1.300.000

Jornada completa

Hace 2 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Consigue una respuesta de este empleador — un currículum y una carta de presentación adaptados exactamente a lo que busca para contratar.

Supera los filtros ATS

Descripción de la vacante

Nemak seeks a Quality Customer Satisfaction Leader MEX to manage customer portals across the Mexico Region, ensuring timely and accurate information to customers and plants. Lead the definition and implementation of Quality Assurance strategies, methodologies, and tools to strengthen risk prevention and continuous improvement, including Master FMEA, SPC, and Risk Reduction initiatives.

Coordinate regional support for customer requirements, and partner with Learning to develop capabilities that

Formación

Bachelor's degree in an Engineering discipline as listed.
4-5 years in Quality Systems, CSR, and automotive manufacturing.
Strong leadership, strategic thinking, and cross-functional collaboration.

Responsabilidades

Manage customer portals at regional level (Mexico) to meet customer metrics and CSR.
Standardize the Customer Satisfaction process across the Mexico Region.
Ensure QA systems effectiveness through monitoring and continuous improvement.
Develop regional/local strategies to reduce CoPQ, focusing on chargebacks and external services.
Develop capabilities in risk management, problem solving, and lessons learned deployment.
Lead tool development to enhance risk management and customer portal administration.