Quality Customer Satisfaction Leader Mex

Nemak; Xico; On-site; MXN 600,000 - 800,000; Full time

Job summary

Nemak busca un líder de Calidad / Customer Satisfaction para la región México, con 4–5 años en sistemas de calidad y experiencia en la industria automotriz. Coordinará portales de clientes, definirá estrategias de QA y trabajará con las plantas para mejorar procesos y cumplimiento de CSR.

El candidato ideal debe dominar Core Tools (APQP/PPAP/FMEA/SPC/MSA), Excel y Power BI, y poseer habilidades de liderazgo, negociación y gestión de riesgos.

Qualifications

• Formación en ingeniería relacionada y mínimo 4 años en calidad en automoción.
• Conocimientos de IATF 16949 y herramientas Core Tools.
• Capacidad de liderazgo y gestión de proyectos con enfoque en CSR.

Responsibilities

• Gestionar portales de clientes a nivel regional en México.
• Estandarizar procesos de satisfacción del cliente y CSR.
• Asegurar eficacia de sistemas de QA y mejora continua.
• Desarrollar estrategias regionales para reducir CoPQ, enfocadas en cargos y servicios externos.
• Liderar capacidades de gestión de riesgo y lecciones aprendidas.

Skills

Liderazgo

Negociación

Pensamiento estratégico

Gestión de proyectos

Resolución de problemas

Gestión de riesgos

Colaboración interdisciplinaria

Education

Licenciatura en Ingeniería Industrial, Mecánica, Química, Manufactura o afín

Tools

IATF 16949

APQP

PPAP

FMEA

SPC

MSA

Power BI

Excel

PowerPoint

Job description

Quality Customer Satisfaction Leader MEX

Empresa: Nemak Tipo de empleo: Tiempo completo Monterrey, Mexico

Descripción del trabajo - Quality Customer Satisfaction Leader MEX

Quality Leader MEX || Customer Satisfaction Leader Mx

Objective

Ensure the effective management of customer portals across the Mexico Region by providing timely and accurate information to both customers and plants. Lead the definition and implementation of Quality Assurance strategies, methodologies, and tools to strengthen risk prevention and continuous improvement, including Master FMEA, SPC, and Risk Reduction initiatives. Additionally, coordinate regional support for customer requirements and critical customer-related events, while partnering with the Learning function to develop organizational capabilities that ensure compliance with the Nemak Quality System (NQS) and Customer-Specific Requirements (CSR).

Main Responsibilities

• Manage customer portals at the regional level (Mexico), ensuring compliance with Customer Satisfaction metrics and customer-specific requirements.
• Standardize the Customer Satisfaction process across the Mexico Region, ensuring continuous adoption, deployment, and updates of Customer-Specific Requirements (CSR).
• Ensure the effectiveness of Quality Assurance systems and methodologies through ongoing monitoring, evaluation, and continuous process improvement.
• Develop and implement regional and local strategies, in collaboration with plants, to reduce the Cost of Poor Quality (CoPQ), with a primary focus on chargebacks and external services.
• Drive the development of organizational capabilities in risk management and reduction, problem-solving methodologies, and lessons‑learned deployment.
• Lead the innovation and development of tools that enhance risk management, problem solving, lessons learned, and customer portal administration, promoting operational excellence and continuous improvement.

Position Requirements

• Education: Bachelor's Degree in Industrial, Mechanical, Chemical, Manufacturing, or related Engineering field.
• Experience: 4-5 years of experience in Quality Systems, Customer Satisfaction, Quality Assurance, Customer‑Specific Requirements (CSR), and manufacturing operations within the automotive industry.
• Skills: Leadership, negotiation, strategic thinking, project management, problem‑solving, risk management, and cross‑functional collaboration.
• Tech Skills: Advanced knowledge of IATF 16949, Core Tools (APQP, PPAP, FMEA, SPC, MSA), Customer Portals, CSR management, Microsoft Office (Excel, Power BI, PowerPoint), and quality management systems.
• Languages: Proficient English required.

At Nemak, Diversity, Equityand Inclusion (D&I) play a fundamental role in everythingwe doand and are the underlying platform on whichourculture isbuilt. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross‑cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impactequalityand of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.

We are proud to have bias‑free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.