Regional HR Operations Lead

Precision Medicine Group; Estado de México; Presencial; MXN 1.386.001 - 2.079.002; Jornada completa

Descripción de la vacante

A leading healthcare organization is seeking a Regional HR Operations Leader based in Mexico. This role involves building and leading the HR Operations structure across the region, ensuring standardization of HR services and compliance. The ideal candidate will have extensive HR Operations experience across multiple countries, strong leadership skills, and a data-driven mindset to enhance processes. The position includes overseeing service delivery and nurturing a collaborative culture within HR operations across various regions.

Formación

• Experience across multiple countries in HR Operations or Shared Services.
• Success in leading teams and implementing new working methods.
• Understanding of compliance and governance in HR processes.
• Ability to work in a global matrix environment.
• Data-driven and focused on continuous improvement.

Responsabilidades

• Build and lead the HR Operations structure across the region.
• Oversee HR service delivery and lifecycle transactions.
• Coach HR Operations Specialists for accuracy and compliance.
• Collaborate with Regional HR Operations Leads to standardize processes.
• Use metrics to monitor HR performance and identify improvement opportunities.

Conocimientos

HR Operations or Shared Services experience

Team leadership

HR processes understanding

Collaboration skills

Analytical mindset

Herramientas

SAP SuccessFactors

Automation or AI-enabled solutions

Descripción del empleo

We’re expanding our capabilities across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re hiring a Regional HR Operations Leader to play a critical role in establishing and embedding Precision’s HR Operations model across the region. Working as part of a connected global HR Operations leadership team, the Regional Lead ensures consistent, compliant, and employee-centered delivery of HR services while helping to standardize and evolve processes across all regions. This role leads a team of local HR Operations Specialists and partners closely with Global HRBPs, Centers of Excellence (COEs), Payroll, Legal and the Employee Relations Management Office (ERMO), and actively contributes to the global HR Operations strategy—shaping how Precision builds an agile, digitally enabled service model for the future.

Key Responsibilities

• Build and lead the HR Operations structure and ways of working across the region, ensuring alignment with the global model.
• Oversee day-to‑day delivery of HR services and lifecycle transactions (onboarding, changes, exits).
• Coach and develop HR Operations Specialists to ensure accuracy, consistency, and compliance.
• Maintain strong governance for data integrity, process adherence, and documentation standards.

Operate as One Global HR Operations Team

• Collaborate closely with fellow Regional HR Operations Leads to standardize processes, templates, and service delivery across all regions.
• Share insights, challenges, and best practices regularly to ensure a unified global approach to HR Operations.
• Contribute to the design and implementation of global process maps, playbooks, and knowledge content for Tier 0/1.
• Support global alignment in systems, workflows, and automation initiatives.

Partner & Collaborate Across HR

• Partner with Global HRBPs, COEs, Payroll, Legal and Finance to deliver seamless and compliant HR processes.
• Act as the regional escalation point for complex or sensitive employee matters.
• Work with the Employee Relations Management Office (ERMO) on case handling standards and trend analysis.
• Ensure close partnership with Tier 0/1 teams to streamline knowledge sharing and case management.

Continuous Improvement & Digital Enablement

• Identify opportunities to simplify, standardize, and automate HR processes.
• Support the introduction of digital tools, workflows, and AI-enabled solutions that enhance efficiency and employee experience.
• Contribute to global HR Operations projects, pilots, and technology deployments.

Data & Insight

• Use metrics and data to monitor HR Operations performance, identify improvement opportunities, and drive accountability.
• Provide regional insight to the VP, HR Operations to inform decisions, trends, and prioritization.

Leadership & Culture

• Foster a culture of collaboration, inclusion and continuous learning within the regional team.
• Role‑model Precision’s values of Client Service, Purpose, Accountability, Mutual Respect and Collaboration.
• Encourage innovation, curiosity, and shared ownership across regions to continually evolve HR Operations globally.

Essential Experience & Skills

• Broad HR Operations or Shared Services experience across multiple countries.
• Proven success leading teams and embedding new ways of working.
• Deep understanding of HR processes, compliance, and governance.
• Strong collaboration skills and comfort working in a global matrix environment.
• Data‑driven, analytical mindset with an eye for simplification and continuous improvement.
• Comfort navigating ambiguity and building structure from the ground up.

Desirable

• Experience with global HRIS platforms—ideally SAP SuccessFactors.
• Familiarity with automation or AI‑enabled HR solutions.
• Exposure to global service delivery models or shared service environments.

Key Competencies

• Collaborative and delivery-focused mindset with a strong sense of ownership.
• Skilled at building alignment across regions and working as part of one global HR Operations team.
• Ability to synthesize information quickly and communicate clearly across different audiences.
• Comfortable working in a dynamic fast-paced environment while balancing multiple priorities.
• Curious about technology and confident adopting new tools, automation, and AI to simplify work.
• Pragmatic and solutions-oriented—focuses on making processes work in real life, not just on paper.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.