MX Account Manager

RXO, Inc.; Región Centro; Presencial; MXN 300.000 - 460.000; Jornada completa

Descripción de la vacante

RXO, Inc. is seeking an Account Manager for Mexico to serve as the daily contact and relationship manager for our customers and internal teams.

Responsibilities include expanding current accounts, negotiating rates, procuring equipment, and ensuring service standards are met. Strong bilingual communication (Spanish/English) and project management skills are essential.

Formación

• Bachelor's degree or equivalent related work.
• Minimum 1 year of professional experience.
• Experience in transportation sales is preferred.

Responsabilidades

• Serve as daily point of contact for RXO clients and internal stakeholders for Mexico.
• Expand current accounts by building relationships and meeting service goals.
• Negotiate rates, identify carriers, and secure equipment to meet client needs.
• Maintain book of business with high customer satisfaction and accurate billing.
• Monitor service levels and reporting to ensure accurate metrics.

Conocimientos

Relationship management

Negotiation

Account management

Time management

Spanish & English

Project management

Educación

Bachelor's degree

Descripción del empleo

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Account Manager, Mexico, you will serve as the daily point of contact and relationship manager for both our customer contacts and internal stakeholders in relation to RXO services supporting Mexico.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.

• Serve as an advocate and liaison for RXO’s top clients and internal stakeholders to ensure overall customer satisfaction in relation to RXO services that support Mexico
• Expand current customer accounts through ongoing relationship development and by meeting and exceeding all service and execution requirements
• Work creatively with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, monitoring service and execution standards to meet customer expectations
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations

Education/Experience

• Minimum Required Education: bachelor’s degree or equivalent related work
• Minimum Required Experience: 1 year of professional experience
• Desired Experience: 1 year of experience in transportation sales environment

JOB RELATED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent project management skills
• Excellent time-management skills
• Proven success meeting sales goals; service and execution goals in previous roles
• Self-motivated work style with effective time management and organizational skills
• Excellent verbal and written communication skills (both Spanish and English); ability to present clean, organized and thorough information appropriate for intended audience
• Ability to understand competitor strategies, products and pricing patterns

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.