Recruitment Outbound Caller

CONFIE; Benito Juárez; Presencial; MXN 182.000 - 273.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive weekly salary

Legal benefits

Christmas bonus

Savings fund

Profit sharing

Vacation days

Vacation premium

Extra paid days off

Private medical insurance

Friendly work environment

Restaurant and coffee discounts

Growth opportunities

Descripción de la vacante

Confie is seeking an Outbound Caller to reach potential candidates and spark interest in open roles. The role involves scheduling interviews, prescreening, and promoting the company culture across multiple channels.

Requirements include a high school diploma and advanced English; experience in customer service or call centers is valued. ATS/CRM familiarity is a plus; the position includes competitive weekly pay and benefits.

Formación

• Must have a high school diploma.
• Advanced English is required.
• Call center experience is desirable.
• Customer service experience is required.
• Experience with ATS/CRM platforms is desirable.

Responsabilidades

• Serve as the first contact to schedule appointments with potential candidates.
• Pre-screen candidates for availability, salary expectations and eligibility.
• Use sales techniques to highlight the company’s value.
• Maintain ongoing engagement via email, WhatsApp, and calls.
• Record daily appointment quotas in the ATS.

Conocimientos

Advanced English

Call center experience

Customer service experience

Microsoft Office

ATS/CRM experience

Educación

High school diploma

Herramientas

Microsoft Office

ATS

CRM platforms

Descripción del empleo

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to support our customers efficiently, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on‑site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast‑paced, and collaborative culture where employees are encouraged to grow and build long‑term careers with a company shaping the future of insurance.

Outbound Caller responsibilities

TheOutbound Calleris responsible for calling potential candidates (inbound/outbound) from the different marketing medias and sparking interest of passive candidates by promoting the company’s culture and open vacancies.

Requirements

• High school diploma
• Advanced English (must)
• Call center experience (desirable)
• Customer service experience
• Experience with Applicant Tracking Systems (ATS) and CRM platforms (desirable)
• Microsoft Office applications

Job Activities

• Serve as the 1st point of contact to schedule appointments for potential candidates
• Perform prescreening to review schedule availability, salary expectations and overall candidate eligibility
• Execute various sales techniques during the call with the candidates while building the value of our brand
• Maintain constant engagement with the candidates by following up through email, WhatsApp and outbound calls
• Report and record daily scheduled appointment quotas
• Assist with the daily flow of onsite candidates
• ATS Updates and status of each call that the Outbound caller assists
• Keep safe confidential Information of each candidate and document it in the ATS

Benefits

• Competitive weekly salary
• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days
• Vacation premium
• Extra paid days off
• Private medical insurance and preventative care
• Friendly work environment
• Financing and discounts at local restaurants and coffee shops
• Growth opportunities