Quality Complaints Specialist - Root Cause & CI

BD; Reynosa; Presencial; MXN 540.000 - 660.000; Jornada completa

Descripción de la vacante

BD in Reynosa is seeking a Quality Systems professional to lead the Customer Complaints area. You will identify root causes, support investigations, and coordinate corrective actions while ensuring GMP/ISO compliance.

The role requires a Bachelor’s degree and 3+ years in quality systems, with proficiency in Excel and Minitab. English communication and strong interpersonal skills are essential for cross-functional collaboration.

Formación

• Bachelor’s degree required in related fields (Business Admin, Engineering, Science).
• Master’s degree in related field preferred.
• 3+ years of experience in Quality Systems.
• Knowledge of Manufacturing and Quality environments and Customer Services.
• Proficient with data systems; Excel and Minitab.

Responsabilidades

• Identify root causes of complaints and monitor progress of actions.
• Provide support to investigators in complaint analysis.
• Assist manufacturing and quality areas with information to address customer complaints.
• Demonstrate initiative in identifying quality issues and root causes.
• Support implementation of corrective actions to prevent recurrence.
• Follow up on reports required for approval.
• Update the Complaint Database System (TrackWise).
• Communicate complaint-related information daily to appropriate personnel.
• Provide required information to divisions (complaints and DHRs).
• Support complaint investigations using statistical techniques (Pareto, histograms, cause-and-effect diagrams, roadmaps).
• Maintain effective communication with division contacts.
• Ensure compliance with GMP, ISO, QSR regulations and corporate standards.
• Coordinate external rework related to complaints.
• Prepare complaint reports per quality system requirements.
• Train personnel on complaint-related topics when necessary.
• Prepare complaint information for Management Review Meetings.
• Support and participate in third-party audits.
• Identify opportunity areas within the facility.
• Identify and report negative quality trends.
• Participate in external audits (ISO, FDA, corporate focus) on complaint handling.
• Collect and analyze data to support CIP.

Conocimientos

Good communication skills

English communication

Problem solving

Interpersonal skills

Educación

Bachelor-level degree in Business Administration, Engineering, Science

Master’s degree in related field preferred

Herramientas

Excel

Minitab

Descripción del empleo

BD in Reynosa is seeking a Quality Systems professional to lead the Customer Complaints area. You will identify root causes, support investigations, and coordinate corrective actions while ensuring GMP/ISO compliance.

The role requires a Bachelor’s degree and 3+ years in quality systems, with proficiency in Excel and Minitab. English communication and strong interpersonal skills are essential for cross-functional collaboration.