Senior Quality Complaints Analyst

Becton Dickinson; Reynosa; Presencial; MXN 320.000 - 480.000; Jornada completa

Descripción de la vacante

Becton Dickinson is seeking a professional to own the Customer Complaints area and support continuous improvement in Reynosa. You will analyze data, identify root causes and drive corrective actions within GMP/ISO frameworks.

The role requires collaboration with manufacturing, quality and service teams, and proficient English communication. On-site work in Reynosa with exposure to global QA processes.

Formación

• Bachelor's degree in a relevant field; Master’s degree preferred.
• 3+ years in Quality Systems.
• Experience in Manufacturing and Quality environments and Customer Services.
• Proficient in Excel and data analysis tools.

Responsabilidades

• Identify root causes of complaints and propose actions to reduce them.
• Support complaint investigations using statistical techniques.
• Maintain Complaint Database System (TrackWise) and prepare reports.
• Coordinate external audits and participate in audits (ISO, FDA and others).
• Ensure GMP, ISO, QSR compliance and corporate standards.

Conocimientos

Data analysis

Quality systems

Root cause analysis

Problem solving

English communication

Team collaboration

Educación

Bachelor's degree in Business Administration, Engineering, Science or equivalent

Master's degree preferred

Herramientas

Excel

Minitab

TrackWise

Descripción del empleo

Becton Dickinson is seeking a professional to own the Customer Complaints area and support continuous improvement in Reynosa. You will analyze data, identify root causes and drive corrective actions within GMP/ISO frameworks.

The role requires collaboration with manufacturing, quality and service teams, and proficient English communication. On-site work in Reynosa with exposure to global QA processes.