Quality Complaints Analyst I – Customer & Regulatory Focus

8283-EES S.A de C.V. Legal Entity; Ciudad Juárez; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is seeking a Complaints Analyst I at its Juarez (Independencia Plant) site in Ciudad Juarez, Chihuahua, Mexico. The role focuses on handling customer/commercial quality issues and supporting the documented quality system in a regulated medical device environment.

The candidate will coordinate issue documentation, collect feedback and metrics, and apply Credo leadership in day-to-day activities while ensuring alignment with regulatory standards.

Formación

• Requires BS in computer science, engineering, physical, biological, or natural sciences.
• 0 to 2 years of quality, manufacturing, or regulatory experience in a medical device or other regulated industry.

Responsabilidades

• Coordinate and assist with documenting business critical issues in Customer/Commercial Quality.
• Assist with collection and dissemination of customer feedback, metrics, and KPIs to ensure continual improvement of quality management systems.
• Follow escalation processes to surface issues of product quality, regulatory compliance, and quality systems.

Educación

BS in computer science, engineering, physical, biological, or natural sciences

Descripción del empleo

Johnson & Johnson is seeking a Complaints Analyst I at its Juarez (Independencia Plant) site in Ciudad Juarez, Chihuahua, Mexico. The role focuses on handling customer/commercial quality issues and supporting the documented quality system in a regulated medical device environment.

The candidate will coordinate issue documentation, collect feedback and metrics, and apply Credo leadership in day-to-day activities while ensuring alignment with regulatory standards.