Payments Ops Trainer

Global Payments; Región Centro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Global Payments seeks a training professional to develop and deliver programs on payment processing products for internal and external customers, maintaining content and ensuring regulatory compliance.

You will tailor training, provide demonstrations, and evaluate outcomes, with a focus on continuous improvement and expanding knowledge.

The role involves on-site client support, basic design tasks, and collaboration with colleagues to enable effective knowledge transfer.

Formación

• Experience delivering training on payment processing products.
• Knowledge of regulatory mandates and payment brand compliance.
• Ability to tailor content to audience needs.
• Experience evaluating training outcomes.
• Proficiency in a second language (preferred).

Responsabilidades

• Delivers training content following a course syllabus with clarity and consistency.
• Tailors content based on individual customer needs and directs simple design projects when needed.
• Provides basic cross-training and support for colleagues.
• Contributes to on-site client training and support with guidance from a trainer/manager.

Conocimientos

Training delivery

Client-facing

Course tailoring

Cross-functional collaboration

Educación

Bachelor's Degree

Descripción del empleo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.

What Part Will You Play?

Delivers a range of simple to moderately complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation. Tailors content based on individual customer needs, as directed. Occasionally assists with simple design projects. Provides basic cross-training and support for colleagues. Contributes to on-site client support and training by providing basic advice relating to the applicable functionality of the system and ancillary products. Accompanies/supports higher level trainer/manager as needed; however, training could be single trainer led.

What Are We Looking For in This Role?

Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted Typically Minimum 2 Years Relevant Exp Training delivery experience; relevant subject matter experience

• Bachelor's Degree is not essential

Preferred Qualifications Typically Minimum 4 Years Relevant Exp Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language Relevant Training certification.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

Subject Matter Knowledge - Proficient in multiple products and technologies; good understanding of cross-functional dependencies.

Training Delivery - Ability to dissect and transfer knowledge to diverse audiences.

Training Design - Ability tailor training content to meet audience requirements.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.