Property Management Coordinator (U.S.)

OSA Outsourcing Advantage; México; A distancia; MXN 722.000 - 1.135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly payments

Weekends off

Supportive environment

Descripción de la vacante

Outsourcing Advantage, a boutique BPO provider, seeks a Property Management Coordinator to support a U.S.-based property management company from Mexico. The role emphasizes tenant/owner/vendor communication, maintenance coordination, and lease administration while delivering exceptional service.

You will manage records, assist with rent collection, and ensure day-to-day operations run smoothly. Strong English/Spanish skills and PM software experience are required, with hours overlapping U.S.

Formación

• Experience in U.S. Property Management.
• Fully bilingual in English and Spanish (spoken and written).
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Experience coordinating maintenance and communicating with vendors.
• Proficient with property management software (AppFolio/Buildium/Yardi/Propertyware/Rent Manager).
• Ability to overlap with U.S. Eastern Time business hours.

Responsabilidades

• Serve as the primary contact for tenants, property owners, vendors, and contractors.
• Respond to tenant inquiries and resolve issues promptly and professionally.
• Coordinate maintenance requests and dispatch vendors while tracking work orders to completion.
• Follow up with vendors and tenants to ensure timely resolution of issues.
• Schedule property inspections, maintenance visits, and showings as needed.
• Assist with lease administration, renewals, move-ins, move-outs, and occupancy updates.
• Maintain accurate tenant, lease, and property records in the management system.
• Assist with rent collection, payment follow-ups, and account inquiries.

Conocimientos

Bilingual English/Spanish

Verbal & written communication

Customer service

Organization & time management

Interpersonal skills

Prioritize multiple tasks

Detail-oriented

Independent with teamwork

Remote work readiness

Educación

Associate's or Bachelor's degree in Business Administration/Property Management

Herramientas

AppFolio

Buildium

Yardi

Propertyware

Rent Manager

CRM systems

Descripción del empleo

Outsourcing Advantage is a boutique BPO provider specializing in back-office and operational support for U.S.-based businesses. We are seeking an experienced Property Management Coordinator to support the daily operations of a U.S.-based property management company.

The ideal candidate has prior experience in U.S. property management, is fully bilingual in English and Spanish, and excels at communicating with tenants, property owners, and vendors. This role involves coordinating maintenance requests, supporting lease administration, maintaining accurate records, and ensuring smooth day-to-day property operations while delivering exceptional customer service.

Responsibilities

• Serve as the primary point of contact for tenants, property owners, vendors, and contractors.
• Respond to tenant inquiries and resolve issues professionally and promptly.
• Coordinate maintenance requests and dispatch vendors while tracking work orders through completion.
• Follow up with vendors and tenants to ensure maintenance issues are resolved in a timely manner.
• Schedule property inspections, maintenance visits, vendor appointments, and property showings when required.
• Assist with lease administration, renewals, move-ins, move-outs, and occupancy updates.
• Maintain accurate tenant, lease, and property records within the company's management system.
• Assist with rent collection, payment follow-ups, and account inquiries when applicable.
• Monitor shared inboxes, answer incoming phone calls, and respond to general inquiries.
• Prepare reports, documentation, and correspondence as needed.
• Coordinate with the property management team to support efficient day-to-day operations.
• Ensure compliance with company policies and established property management procedures.

Requirements

• Proven professional experience in U.S. Property Management.
• Fully bilingual in English and Spanish (spoken and written).
• Excellent verbal and written communication skills.
• Strong customer service, conflict resolution, and interpersonal skills.
• Experience coordinating maintenance requests and communicating with vendors.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High level of attention to detail and excellent follow-up skills.
• Ability to work independently while collaborating effectively with a team.
• Proficiency with Microsoft Office and/or Google Workspace.
• Experience using property management software such as AppFolio, Buildium, Yardi, Propertyware, Rent Manager, or similar platforms
• Ability to overlap working hours with U.S. Eastern Time business hours
• Reliable high-speed internet, headset suitable for frequent calls, quiet workspace, and backup power for remote work

Preferred Qualifications

• Experience working remotely with U.S.-based companies.
• Knowledge of Fair Housing guidelines and general U.S. property management best practices.
• Experience coordinating vendors, contractors, and maintenance operations.
• Experience supporting multiple properties or property portfolios simultaneously.
• Familiarity with CRM systems and digital documentation workflows.
• Experience with leasing coordination, tenant screening, and lease documentation.
• Associate's or Bachelor's degree in Business Administration, Property Management, or a related field is a plus

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off