Project Manager III

Solera Corporation; Ciudad de México; Presencial; MXN 334.800 - 558.000; Jornada completa

Descripción de la vacante

Solera Corporation in Ciudad de México seeks an experienced Implementation Coordinator to oversee client onboarding and implementation processes. This role involves ensuring quality implementation of products and conducting project management for customer success.

The ideal candidate has a background in the automotive or fleet industry, with strong project management skills and familiarity with Salesforce. Excellent communication and documentation skills are essential for success in this role.

Formación

• 4+ years of experience managing projects with customers required.
• 4+ years of Implementation Coordinator experience or equivalent required.
• Experience in the automotive or fleet industry preferred.

Responsabilidades

• Maintain ownership of new client assets and ensure quality implementation.
• Manage the project from receipt to implementation completion.
• Collect and analyze client feedback to improve services.

Conocimientos

Customer management

Project management

Communication skills

Salesforce

Microsoft Office Suite

Educación

Bachelor's degree or equivalent work experience

High school degree or equivalent

Descripción del empleo

Responsibilities

• Maintain ownership of new client assets and ensure that clients have a timely and quality implementation of Solera products.
• Work with Implementation Specialists and Customer Enablement leadership to develop and maintain the implementation process of Solera products.
• Provide a single point of contact during the onboarding process, working with the customer and a team of resources toward the implementation of Solera products.
• Manage the project from receipt of the project to implementation completion.
• Ensure proper documentation and that Customer Resource Management is updated.
• Document all customer interactions consistently, thoroughly, and free of grammatical errors.
• Collect and analyze client feedback to improve upon implementation delivery.
• Work with a team of resources to ensure a timely and quality onboarding experience.
• Work independently under general supervision with minimal directions.

Qualifications

• Experience in the automotive or fleet industry preferred.
• Bachelor's degree or equivalent work experience preferred.
• Experience with Salesforce preferred.
• High school degree or equivalent.
• 4+ years of experience working directly with customers required.
• 4+ years of experience managing projects with customers required.
• 4+ years of Implementation Coordinator experience or equivalent required.
• Proficient in Microsoft Office suite.
• Experience presenting both to groups and one-on-one.
• Demonstrated communication skills.
• Demonstrated ability to communicate effectively over the phone.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.