Program Manager Sr

Plexus Corp.; Región Centro; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Plexus Corp. in Mexico seeks a Program Manager to lead the tactical interface between the customer and Plexus functional areas, guiding the Customer Focus Team and managing day-to-day relationships.

You will own delivery planning, ensure commitments are met within cost parameters, build trust with customers, and champion Plexus Core Values and continuous improvement across programs. This role requires strong leadership, collaboration with cross-functional teams, and the ability to translate

Formación

• Bachelor’s Degree with 8+ years of related experience preferred.
• An equivalent combination of education and/or experience will be considered.

Responsabilidades

• Engage and lead the Customer Focus Team(s), ensuring teams understand program contracts/goals, are empowered to make decisions, and solve problems.
• Oversee delivery planning and ensure delivery to commitments within cost parameters across programs; build trust with customers and identify new sales opportunities with CM/CDs.
• Establish and share best practices for customer service and satisfaction; model Plexus Core Values and the Plexus 5Es.
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s); share CI wins and leverage global best practices locally.
• Collaborate with CM/CD, Financial Analyst, and other departments to drive improvements in financial performance of programs; share best practices.
• If direct reports exist, develop and coach employees, conduct succession planning, and ensure growth potential is realized.

Educación

Bachelor’s Degree

Descripción del empleo

Purpose Statement

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.


• Oversee delivery planning and ensure delivery to commitment within cost parameters across programs responsible for. Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.


• Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus' 5Es and Plexus Core Values


• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally.


• Collaborate with CM/CD, Financial Analyst, other departments to drive improvements in the financial performance of program(s) responsible for, sharing any best practices established.


• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• Bachelor’s Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications

• N/A

Physical Requirements

• N/A

Travel Requirements

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.