Senior Program Manager Associate — Delivery & CX

Plexus Corp.; Región Centro; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Plexus Corp. in Mexico is seeking a Program Manager Support professional to provide advanced level support to Program Managers, driving delivery improvements and customer satisfaction. The role coordinates with Production Supervisors and Team Leads to resolve variances and improve performance metrics.

The ideal candidate holds a Bachelors Degree with 4+ years of related experience, and will lead communications with customers, manage CRG interactions, and support business reviews and site visits.

Formación

• Bachelors Degree with 4+ years of related experience preferred.

Responsabilidades

• Drives problem resolution and continuous improvement on behalf of PM, ensuring closure of actions and collaboration with other functions.
• Prepares and maintains performance data (delivery, customer satisfaction, quality), analyzes results and presents recommendations to PMs.
• Coordinates advanced materials for customer site visits, QBRs and business reviews with Customer Experience Team.
• Leads day-to-day customer engagement on tactical matters, including follow-up of overdue accounts receivable and CRG communications with customer and internal teams.
• Manages daily customer interface for POs, commitment dates, queries and requests; coordinates cNPS improvement activities with CFT and customer.

Educación

Bachelors Degree

Descripción del empleo

Plexus Corp. in Mexico is seeking a Program Manager Support professional to provide advanced level support to Program Managers, driving delivery improvements and customer satisfaction. The role coordinates with Production Supervisors and Team Leads to resolve variances and improve performance metrics.

The ideal candidate holds a Bachelors Degree with 4+ years of related experience, and will lead communications with customers, manage CRG interactions, and support business reviews and site visits.