Program Manager, Last-Mile Delivery & Quality

Amazon; Ciudad de México; Presencial; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

A leading technology and logistics company is seeking a focused analyst to improve last mile delivery operations. This role involves optimizing customer shipments, managing performance with carriers, and driving process improvements. The candidate should have strong analytical skills, at least 2 years of program management experience, and fluency in English. You'll collaborate across teams to enhance delivery quality and drive customer satisfaction in Mexico. Opportunities for career growth are significant as the business continues to expand.

Formación

• 2+ years of program or project management experience.
• Knowledge of Lean principles and DMAIC methodology.
• Experience in requirement gathering and writing clear documents.

Responsabilidades

• Become an expert in Access Points operations.
• Drive improvement of key performance metrics with transportation carriers.
• Manage escalations and prioritize appropriately.
• Investigate quality-related escalations and develop solutions.

Conocimientos

Program management experience

Fluent English

Analytical skills

Communication skills

Problem-solving mindset

Educación

Bachelor's degree or equivalent

Herramientas

MS Access

SQL

Microsoft Projects

Descripción del empleo

A leading technology and logistics company is seeking a focused analyst to improve last mile delivery operations. This role involves optimizing customer shipments, managing performance with carriers, and driving process improvements. The candidate should have strong analytical skills, at least 2 years of program management experience, and fluency in English. You'll collaborate across teams to enhance delivery quality and drive customer satisfaction in Mexico. Opportunities for career growth are significant as the business continues to expand.