Program Manager II, Vendor Excellence & Automation

Amazon.com Inc.; Chihuahua; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Amazon Mexico's WePay Vendor Excellence program is seeking a Program Manager II to lead the vendor experience as the program scales 30% in 2027. You will coordinate across vendors, Fulfillment Centers, Retail, and Amazon Transportation Services to deliver improvements and stronger outcomes for vendors and customers.

You will automate two-way vendor communications, use data to shift from reactive to preventive improvements, and own program metrics.

Qualifications

• Bachelor's degree required.
• 3+ years of program or project management experience.
• 3+ years cross-functional work with tech and non-tech teams.
• 3+ years defining and implementing data-driven process improvements.
• Advanced Excel and SQL knowledge.
• Fluent in English.

Responsibilities

• Own end-to-end vendor communication automation for WePay.
• Define requirements and deploy AI-based replies.
• Collaborate with FC, Retail, ATS leaders to improve throughput.
• Drive capacity planning and risk reviews.
• Present improvement projects to leadership with data-backed results.
• Manage program metrics and scale 30% volume growth.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

English fluency

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Amazon Mexico's WePay Vendor Excellence program is seeking a Program Manager II to lead the vendor experience as the program scales 30% in 2027. You will coordinate across vendors, Fulfillment Centers, Retail, and Amazon Transportation Services to deliver improvements and stronger outcomes for vendors and customers.

You will automate two-way vendor communications, use data to shift from reactive to preventive improvements, and own program metrics.