Program Manager II, IB Services Vendor Excellence, IB Services

Amazon.com Inc.; Chihuahua; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Amazon Mexico's WePay Vendor Excellence program is seeking a Program Manager II to lead the vendor experience as the program scales 30% in 2027. You will coordinate across vendors, Fulfillment Centers, Retail, and Amazon Transportation Services to deliver improvements and stronger outcomes for vendors and customers.

You will automate two-way vendor communications, use data to shift from reactive to preventive improvements, and own program metrics.

Qualifications

• Bachelor's degree required.
• 3+ years of program or project management experience.
• 3+ years cross-functional work with tech and non-tech teams.
• 3+ years defining and implementing data-driven process improvements.
• Advanced Excel and SQL knowledge.
• Fluent in English.

Responsibilities

• Own end-to-end vendor communication automation for WePay.
• Define requirements and deploy AI-based replies.
• Collaborate with FC, Retail, ATS leaders to improve throughput.
• Drive capacity planning and risk reviews.
• Present improvement projects to leadership with data-backed results.
• Manage program metrics and scale 30% volume growth.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

English fluency

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Are you excited to drive high-visibility, strategic logistics and technology solutions? MX Supply Chain is looking for a Program Manager II to lead WePay Vendor Excellence, engaging across vendors, Retail, Fulfillment Centers, Amazon Transportation Services and technical teams to deliver bigger smiles for our customers and vendors.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

WePay is the Amazon program that collects inbound freight directly from vendors and moves it into the Amazon network in Mexico. As a Program Manager II, you will own the vendor experience for this program as it scales 30% in 2027. You will lead the automation of two-way communication with vendors and use data to move the program from reacting to failures to preventing them. You will represent the program with FC, Retail and ATS leaders, negotiate agreements that protect Pickup Success, and write the documents that earn stakeholder support for each improvement.

Key job responsibilities

• Own the WePay vendor two-way communication automation E2E: define requirements, deploy AI-based replies to repetitive vendor requests, drive adoption with vendors and the team, and measure the manual effort removed
• Negotiate with Fulfillment Center leadership to secure unloading commitments and reduce dwelling at saturated sites, using data to show the impact on vendors and inbound volume
• Build the extra-capacity forecast by season and by controllable and uncontrollable disruptions, request capacity from ATS ahead of high-volume events (Hot Sale, Peak) and hold ATS accountable for delivery
• Run a weekly risk review using automated Pickup Success failure reasons to prevent failed pickups before pickup day
• Partner with Retail on vendor volume and readiness, and drive improvement projects for top-volume vendors that keep Freight Allowance stable, such as double stacking
• Write well-structured, data-backed documents to present improvement projects and results, and garner alignment with Retail, FC, ATS and leadership teams
• Own program metrics (Pickup Success, dwelling, vendor response time, vendor complaints, share of communications automated) and scale the program to absorb 30% volume growth with the same team

A day in the life

You attend daily business reviews and understand what's happening to key network metrics. You spend time with strategy & ops teams to find ways to meet customer expectations. You write quality documents that seek to plan, inform & align internal stakeholders. You challenge the status quo and drive data based decision making within your team. Additionally, you are always ready to jump in and take charge when problems and challenges emerge.

Basic Qualifications

• Bachelor's degree
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.